Refund & Return Policy
Last Updated: 2026
At Dev Naturals, we are committed to delivering high-quality products and ensuring customer satisfaction. This Refund & Return Policy explains the conditions under which returns, replacements, or refunds may be processed.
Eligible Cases for Return or Replacement
Customers may request a return, replacement, or refund in the following situations:
1. Wrong Product Delivered
If a product different from what was ordered is delivered, customers may request a replacement or refund.
2. Damaged or Torn Package
If the product package is damaged, torn, or compromised during delivery, customers must inform us immediately after receiving the product.
3. Product Not Dispatched
If the order has been confirmed but the product has not been dispatched within the promised timeframe, customers may request order cancellation and refund.
Reporting an Issue
To request a return or replacement, customers must:
- Contact us within 24–48 hours of delivery
- Provide clear photos or videos showing the issue
- Share order details and contact information
Requests can be submitted via:
WhatsApp: +91 7050203989
Email: info@devnaturals.in
Non-Refundable Conditions
Refunds or returns will not be accepted in the following cases:
- If the product has been used or consumed
- If the seal or packaging has been opened by the customer
- If the product has been handled improperly after delivery
- If the complaint is raised after the specified reporting time
Once a product has been opened or used, it will be considered non-returnable and non-refundable for hygiene and food safety reasons.
Refund Process
If a refund is approved:
- The refund will be processed within 5–7 business days
- The amount will be credited using the original payment method or mutually agreed method
Contact Information
For refund or return requests, please contact:
Dev Naturals
101/G-1, J.P Enclave
Ghaziabad, Uttar Pradesh – 201010
India
WhatsApp: +91 7050203989
Email: info@devnaturals.in
Website: http://devnaturals.in/
